When you book online at Cimalpes.com, we systematically offer you the option of taking out cancellation insurance. This insurance is available for all rentals less than or equal to €10,000 (including tax) per week, excluding those above this amount. This insurance applies to the cancellation or interruption of a stay. The cost of the insurance is 3% of the public rental price (all taxes included).
To find out more about cancellation insurance, please contact our advisors.
To be valid, the reservation must be accompanied by all of the following:
The balance of the rental price must be paid one month before the start of the stay.
If the balance is not paid one month before the tenant's arrival date, the agency reserves the right to cancel the stay. In this case, the deposit will be returned to the tenant if the property is re-rented on the same dates at the same price.
The price must be paid in full, in a single instalment, on the day of booking if the booking is made less than or equal to one month before the start of the holiday.
All our prices are in Euros, inclusive of all taxes, and include administration fees, rent and service charges.
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The lessee undertakes to take possession of the premises on the dates and at the times specified in the contract.
The keys will only be handed over after payment of the security deposit (amount depending on the type of apartment), any additional services booked and the tourist tax.
If the deposit is stipulated as "cashed" on the present contract, it must be paid at the time of the balance of the rental one month before arrival.
The rental price does not include :
The agency issues a rental offer by any means, including any form of advertising.
The rental contract is only validly formed with the confirmation of the rental by the agency, which will take place within one month of payment of the deposit. If by the end of this period, the agency has not confirmed the rental, it will immediately return the deposit and the reservation will be considered null and void.
In the event of cancellation for a justified reason, and in the event of re-rental of the said property by us, the amount paid may be refunded to the tenant who is unable to honour his contract. Any stay shortened or interrupted by the tenant will not be reimbursed.
If the agency is obliged to cancel the stay in the planned accommodation due to the actions of third parties or external circumstances, it will, if possible, provide accommodation of the same category, without any additional charge. Otherwise, the agency undertakes to reimburse all sums paid immediately.
Cancellation insurance can be taken out for the stay. It will be subject to a supplement, the conditions of which will be sent to the client on request if necessary.
All objects or personal effects belonging to the tenant are the tenant's own responsibility.
The lessee is responsible for any damage caused to the property. The lessee must therefore take out insurance against theft, fire, glass breakage and water damage. More generally, he must insure himself for all rental risks and the furniture rented out, as well as for recourse by neighbors, and must be able to provide proof of this at the simple request of the owner or his representative. Consequently, the latter decline all responsibility for any recourse their insurance company may exercise against the lessee in the event of a claim.
Goods and chattels must only suffer the depreciation resulting from the normal use for which they were intended.
The security deposit is paid to cover any damage to the rented property.
The security deposit paid by the tenant will be kept until the counter-assessment carried out by the agency after the customer's departure. It may be cashed.
The security deposit must be paid at the latest when the keys to the rented property are handed over.
It will be returned within a maximum of two weeks after the tenant's departure, after deduction of the cost of restoring the premises in the event of any damage.
If the security deposit is insufficient to cover the cost of damage, the tenant agrees to pay the balance on first demand.
A surcharge of up to 20% (on the price excluding VAT) may be added to our concierge services (cab transfers, housekeeping, etc.).
The re-invoicing by Cimalpes of services subject to a reduced rate of VAT will necessarily result in a change of VAT to the standard rate*, except for services subject to out-of-pocket expenses.
* As of January 01, 2014, the standard VAT rate is 20%.
Some additional services subject to a reduced VAT rate are provided as disbursements. As an intermediary, Cimalpes is mandated by its customer to purchase the product or service (ski passes, ESF ski lessons) from the company concerned at a reduced rate of VAT. This is a reimbursement of expenses on behalf of others, and the Cimalpes intermediary does not have to charge VAT on the sums reimbursed by the principal. Cimalpes does not charge a margin, and the service is purchased at the public price displayed at the service provider's checkout.
Each tenant must report to the agency on arrival and will then be directed to the rented property.
The length of stay is specified in the special conditions of this contract. The tenant may not, under any circumstances, authorize himself to remain in the premises at the end of this period, unless agreed by the agency, subject to an additional charge, which will be fixed in proportion to the price of the stay.
The latter declares on his honour that he does not exercise or seek to exercise any profession in the rental business and that the premises which are the subject of the present contract are rented to him only as a temporary residence, major conditions without which the present rental would not have been agreed to.
The inventory of fixtures and fittings, on arrival and departure, will be carried out unilaterally by the agency before the arrival and after the departure of the tenant. As this inventory of fixtures is not carried out in a contradictory manner, the tenant will have 72 hours in which to formulate any complaint. Once this period has elapsed, the rented property will be deemed to have been free of damage on arrival.
Use of premises: exclusively for seasonal furnished rental.
The agency undertakes to provide the property and its accessories as described in the description received at the time of reservation and to respect the obligations resulting from the present contract.
Any complaint relating to a service must be addressed to the agency within 48 hours of moving in.
If the renter waives one or more of the services included in the package, the agency will not reimburse the renter or pay any compensation.
